{"id":23173,"date":"2025-07-08T21:49:59","date_gmt":"2025-07-08T18:19:59","guid":{"rendered":"https:\/\/airlingo.ir\/?page_id=23173"},"modified":"2025-07-08T22:00:29","modified_gmt":"2025-07-08T18:30:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/airlingo.ir\/en\/faq\/","title":{"rendered":"\u0633\u0648\u0627\u0644\u0627\u062a \u0645\u062a\u062f\u0627\u0648\u0644"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>
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  • Airlingo<\/span><\/div><\/li>
  • Courses<\/span><\/div><\/li>
  • Join Us<\/span><\/div><\/li>
  • Services<\/span><\/div><\/li><\/ul><\/div>
    Airlingo<\/span><\/div>
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    \n\t\t\t\t\t\n\t\t\t\t\t\t1. What happens to the data after the purchased package expires?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    In order to preserve and protect the information of our valued users, this system will place the system in read-only mode, and the retention period for this information will be five times the duration of your purchased package. For example, after the end of the two-year ownership, users’ information will be frozen in this system for ten years.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t2. How do I register in this system?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Depending on whether you are a language learner or a teacher, your registration process and level of access will be defined. To register, use the registration button at the top left of the system and go through the registration steps. Teachers’ registration will be finalized after the documents are verified, but learners will be able to easily complete the registration process due to the lower access level.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t3. What action should be taken in the event of a system failure?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    This system has 24-hour support, so in the event of any disruption in the execution of process instructions or if it becomes unavailable, you can contact our colleagues in the support unit by calling 03538342032 or requesting support through the system itself.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t4. How do I use the tools of this system?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Given the necessity of proper implementation and full utilization of this system, this collection has included various educational videos for you in the system itself, which you can refer to to fully learn about the features of this system. If you need further training, you can request in-person or online training through the support team of this collection.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t5. Is it possible to get a refund if you are not satisfied with the system?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Depending on the type of package purchased, this will vary. For example, if you purchase a package for institutions, you will be purchasing domains, hosting, and features that are non-refundable. Also, due to the non-returnability of tax and value added, these amounts will not be refunded. Each package has a specific usage limit, so depending on the user used and the user fee deduction, other amounts will be refundable to you, but this is only possible within one month of purchase, and after one month I will not be responsible for refunding the payment.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t6. In what formats are training packages provided?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Educational packages are categorized according to the language you intend to learn and teach, and for each language, reputable academic books can be purchased in book form. If educational books are purchased in bulk or for multiple users, significant discounts will be offered to buyers. Educational packages in various formats will replace physical books.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t7. Is it possible to change training packages?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Depending on the instructor’s level and abilities, it is possible to provide a higher level of access for instructors so that they can use their creativity and experience to create and present an amazing package for professors who have recently entered the teaching field.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\n\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>

    Courses<\/span><\/div>
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    \n\t\t\t\t\t\n\t\t\t\t\t\t1. What level of learners are these courses suitable for?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    These courses are designed for all levels of learners, from beginner to advanced. By assessing your current level, a suitable course will be recommended for you.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t2. What does the course content include?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    The course content includes teaching grammar, vocabulary, listening skills, reading, writing, and speaking. Practical exercises and assignments are also provided to strengthen these skills.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t3. Is there a need to purchase additional books for these courses?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    No, all the resources and books you need are provided to you digitally. However, if you are interested in printed sources, you can purchase related books.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t4. How long is each course?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    The duration of each course varies depending on the level and needs of the learner. In general, each course usually lasts between 8 and 12 weeks.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t5. Do we receive a certificate after completing the course?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Yes, after successfully completing the course and completing all assignments and exams, you will receive a valid certificate from the educational institution.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t6. How can I communicate with teachers?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    You can communicate with your teachers and ask questions through the educational platform, email, or online meetings.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t7. Are the courses held online?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Yes, all courses are delivered online through educational platforms, allowing you to access classes from anywhere, anytime.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t8. Can I cancel the course and get my money back?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Yes, you can cancel the course and get your money back by notifying the institution up to one week after the course starts.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\n\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>

    Join Us<\/span><\/div>
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    \n\t\t\t\t\t\n\t\t\t\t\t\t1. What are the conditions for cooperation with the institution?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    To work with the institute, you must have a relevant academic qualification and experience in teaching foreign languages. Also, the ability to teach and communicate effectively with students are important requirements.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t2. Are there training courses for new teachers?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Yes, the institute holds training courses and specialized workshops for new teachers to familiarize them with new teaching methods and the use of educational technologies.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t3. Is it possible to work part-time?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Yes, the institute offers part-time and full-time job opportunities so that teachers can work around their schedules.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t4. What facilities and resources are available to teachers?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    The institute provides teachers with a variety of educational resources, including books, software, educational videos, and access to digital platforms, to teach in the best possible way.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t5. What are the payment methods and financial terms?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Payment methods and financial terms are determined based on the type of contract and number of teaching hours. Detailed information will be provided during the interview session.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t6. Can I use the institute's facilities for my personal research?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Yes, teachers can use the available facilities and resources for their personal research, with the coordination of the institute.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t7. What is the process for evaluating and developing teachers?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    The institute has periodic evaluation programs for teachers that include feedback from students and educational administrators. These evaluations help improve teaching methods and professional development.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t8. Are there career advancement opportunities at the institution?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Yes, the institute provides career advancement and professional development opportunities for teachers. Teachers can achieve higher positions by demonstrating superior performance and active participation in training courses.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\n\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>

    Services<\/span><\/div>
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    \n\t\t\t\t\t\n\t\t\t\t\t\t1. How can I contact the institute's support?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    You can contact the support team via phone, email, and the institute’s online platform. Detailed contact information is available on the institute’s website.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t2. What are the support hours?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    Our support team is available on business days from 9am to 6pm. If you need emergency service, you can reach us via email or online chat.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t3. What should I do if there is a problem with the educational platform?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
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    If you encounter any issues with the learning platform, first refresh your browser and check that your internet is connected. If the issue is not resolved, contact the support team and explain your problem.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\t\t\t4. How can I request a course or class change?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t

    To request a course or class change, you can submit your request through the institution’s online platform or by contacting the support team. The support team will guide you through the process.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\t\t\t5. Can I get my payment back?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t

    Yes, if you are dissatisfied with the service, you can request a refund within a certain period of time after registration. For more information, please refer to the refund terms and conditions on the institution’s website.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\t\t\t6. How can I report technical issues with the website?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t

    You can report technical issues with the website via the crash report form on the website or by sending an email to the support team. Our technical team will quickly investigate and resolve your issue.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\t\t\t7. Does the institution provide consulting services?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t

    Yes, the institute offers consulting services for choosing the right course and educational planning. You can benefit from these services by contacting our consultants.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\t\t\t8. How can I receive information about my progress?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t

    You can view information about your progress through the institute’s learning platform. In addition, educational consultants can also help you in this regard.<\/p><\/div>\t\t\t\t\t\n\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t\n\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23173","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/airlingo.ir\/en\/wp-json\/wp\/v2\/pages\/23173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/airlingo.ir\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/airlingo.ir\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/airlingo.ir\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/airlingo.ir\/en\/wp-json\/wp\/v2\/comments?post=23173"}],"version-history":[{"count":0,"href":"https:\/\/airlingo.ir\/en\/wp-json\/wp\/v2\/pages\/23173\/revisions"}],"wp:attachment":[{"href":"https:\/\/airlingo.ir\/en\/wp-json\/wp\/v2\/media?parent=23173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}